⚠️Important Notice
All disputes must be submitted through the appropriate purchasing platform when applicable. Failure to follow the correct process may affect your claim.
✅Eligible Refunds & Replacements
Order Delays
- USA: Eligible after 45 days from shipment.
- Brazil: Eligible after 110 days due to customs.
- Other countries: Eligible after 100 days for selected shipping methods.
- Please check with your local postal service before opening a dispute.
Orders Not Received
- Orders marked "Delivered" are generally not eligible.
- A non-delivery certificate from your local post office may be required.
Damaged Products
- Free replacement or full refund for severely damaged items.
- Partial refund for minor cosmetic damage.
- Packaging damage alone is not eligible.
- Electronic products must be reported within 30 days.
Wrong or Missing Items
- Replacement or full refund for incorrect products.
- Missing accessories may qualify for resend or partial refund.
- For sizing issues, please provide a photo with measurements.
Order Cancellations
- Orders may be canceled for a full refund before processing.
- Customized and pre-order products cannot be canceled after payment.
📷Submitting a Claim
To help us process your request quickly, please include:
- Clear photos or videos of the issue.
- Screenshots of relevant conversations or complaints.
- Any requested supporting documents.
- Return the product only if instructed by our support team.
📌Policy Exceptions
Dispute Deadline
Claims should be submitted within 7 days after delivery or the expected delivery date.
Force Majeure
We cannot be responsible for delays caused by:
- Natural disasters
- Customs inspections
- Pandemics or epidemics
- War, civil unrest, or government restrictions
Shipping Restrictions
Some economy or non-trackable shipping methods may not qualify for disputes.
Return Conditions
- Returns require prior authorization.
- Unauthorized returns cannot be accepted.
- Approved returns must be shipped within 30 days.
Service Products
Digital services or fulfilled service-based products are non-refundable once completed.
❌Claims We Cannot Approve
- Change of mind after purchase.
- Ordering the wrong product or variant.
- Incorrect shipping address provided by the customer.
- Delivery delays caused by customs or force majeure.
- Products that match the listing but differ from expectations.
Additional cases such as deleted tracking information, customs-related issues, product odors, or unsupported delivery regions may not qualify for refunds.
ℹ️Additional Information
- No disputes can be opened once an order is officially closed.
- Some shipping methods may not include buyer protection.
- Returns are accepted only at our authorized return locations.
- All refund requests are reviewed individually by our support team.
💬Need Assistance?
If you're unsure whether your order qualifies for a refund, replacement, or return, our customer support team is happy to help.
Email: support@voltnest.shop
Our goal is to make every shopping experience at Voltnest.shop simple, secure, and worry-free.